My Role
UX Researcher, Designer
OVERVIEW
designer
Elaine Zeng
Lujia Xu
Jungah Lim
Xiaoming Zhang
We utilized the 9 Windows technique to explore how families have planned vacations across different eras—past, present, and future. By examining these variations, we aim to gain a deeper understanding of user behaviors, expectations, and decision-making processes related to travel. This analysis will help us identify key insights that are essential for creating an effective and responsive service design, tailored to meet the evolving needs of travelers in a dynamic world.